Last Updated: November 18, 2016
Storage of information
All information is stored on servers provided by third party suppliers. We do our best to select reputable and reliable service providers and only select service providers that are located in Canada.
How We Use Your Information
We use personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to provide to you the services offered by the Site; troubleshoot problems; inform you about online and offline offers, products, services, events and updates; customize your experience; provide you with system or administrative messages or ask for your input on our services.
We may also use personal information about you to improve our marketing and promotional efforts, to analyze Site usage and improve our content and product offerings.
If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe in the email.
What Information Do We Collect?
Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. We only collect personal information about you that we consider necessary for achieving this purpose.
In general, you can browse onelifetools.com without telling us who you are or revealing any personal information about yourself. Once you become a Client or Helping Professional, we require you to provide various contact and identity information, billing information, and other personal information as indicated on the relevant forms on the Site (which vary, depending on what kind of User you are).
In addition, as you use the Site, you can enter or send to us personal information. For example, if you are a Client, you can enter your own Stories and items into your Career Sketch. If you are a Helping Professional you can enter the information of your own Clients.
You always have the option to not provide information by choosing not to become a User or by not using the particular feature of the Site for which the information is being collected.
Technologies such as: cookies, beacons, tags and scripts are used by OneLifeTools and our partners (e.g., advertising, marketing and analytics), affiliates, or other service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Our Disclosure of Your Information
We will not share your personal information with third parties except in the limited cases outlined below:
Clients and Helping Professional. In the normal operation of the Online Storyteller, Client information is visible to all Helping Professionals within the Organization that the Client is assigned to.
Payment Information. We do not store credit card information; any payment information entered on the Site is transferred directly to our payment processor and not stored in our database.
Subsidiaries and Affiliates; Service Providers. We may from time to time use the services of affiliates, subsidiaries and unrelated service providers in the operation of the Site, and may disclose personal information to them in the course of our use of their services. For example, we may use the services of third-party hosting companies to host the operation of the Site. This may involve the hosting of data, including personal information, on servers operated by those hosting companies. We take care to use only service providers that we believe are reputable and able to live up to our and your expectations, including about the handling of confidential information. These companies are authorized to use your personal information only as necessary to provide these services to us.
Legal Requests and Business Transitions; Emergencies. OneLifeTools may disclose your personal information (a) to any governmental authority as part of an investigation to determine our compliance with any applicable law, rule, or regulation (including privacy laws, rules, and regulations), (b) in response to a court order, subpoena, discovery request, or other lawful judicial or administrative proceeding, (c) as otherwise required under any applicable law, rule, or regulation, and if OneLifeTools is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Your Use of Other Persons’ Information
OneLifeTools strives to protect your personal information. No financial transactions are done on the Site, and our 3rd party billing software uses the Secure Sockets Layer (SSL) protocol, which encrypts any information, such as credit card number and billing information. We also select only reputable hosting vendors. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant the security of any information you transmit to us.
Other Information Collectors
This document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties through the Site, whether they are Helping Professionals or Clients or otherwise, different rules may apply to their use, collection and disclosure of the personal information you disclose to them. Since we do not control the information use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose your personal information to others.
Correcting and Updating Your Personal Information
To review, delete and update your personal information to ensure it is accurate, you may login into your account to make the changes, or you may contact us at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe.
Users wishing to completely remove all their data from our services can contact email@example.com with their request.
We will retain your information for as long as your account is active or as needed to provide you services.
Additional Policy Information
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this web page prior to the change becoming effective.
It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email our privacy officer at: firstname.lastname@example.org